Управление инцидентами: от триажа до постмортема

★ 7.3 · content

incident-response is a Claude Code skill that manages an incident from detection through postmortem across four structured phases: triage, communication, mitigation, and root cause analysis. It classifies incidents on a SEV1–4 scale with defined criteria and response times, assigns roles such as incident commander and comms lead, and drafts factual status updates for both internal teams and customers. The postmortem mode reconstructs a full event timeline, runs a 5-whys root cause analysis, and produces a blameless postmortem document with a prioritized action items table including owners and due dates. When monitoring or incident management connectors are available, the skill integrates with PagerDuty, Opsgenie, and chat platforms to page responders and post updates to incident channels. Ideal for engineering teams handling production outages, service degradation, or structured post-incident reviews.