Генерация статей для базы знаний

★ 7.3 · content

kb-article is a Claude Code skill that turns a resolved support ticket or recurring question into a publish-ready knowledge base article. It parses the input to identify the original problem, its resolution, the affected audience, and the best article type — how-to, troubleshooting, FAQ, known issue, or reference — then drafts structured content with searchability in mind: customer-language titles, exact error messages, common synonyms, and scannable formatting. The output includes a full article draft alongside metadata such as category, tags, audience, source reference, related articles to update, and a suggested review date. It's built for support teams that need to reduce repeat tickets, publish workarounds quickly, or communicate known issues to customers.