Auto reply to faqs

★ 6.0 · n8n · medium · 12 nodes

Auto reply to faqs is an n8n automation template that receives incoming questions via webhook and automatically responds to frequently asked questions using a knowledge base and language models. Reach for it when your support team is overwhelmed with repetitive questions and you want to handle them without hiring more agents, or when users ask the same things in Slack and expect instant answers without waiting for a human. Trigger: webhook. Integrations: Cohere, Anthropic, Google Sheets, Slack. An incoming question hits the webhook, Cohere or Anthropic generates an answer based on FAQ data stored in Google Sheets, and the reply is posted to Slack. Google Sheets acts as an editable knowledge base — no separate database needed. The direction is outbound automated replies to inbound questions, not ticket routing or feedback collection. Deploy by importing the JSON template into any n8n instance (cloud or self-hosted) and connecting credentials for Cohere or Anthropic, Google Sheets, and Slack. Works well for teams with a steady stream of predictable questions; less suitable when inquiries are highly varied or require access to systems beyond Google Sheets.