Customer feedback automation

★ 5.8 · n8n · medium · 11 nodes

Customer feedback automation is an n8n automation template that receives customer feedback submitted via a form, processes it with an AI model, stores structured results in a database, and notifies the responsible team by email. Reach for it when manually sorting incoming reviews and complaints has become a bottleneck, when you need instant alerts on negative feedback, or when you want every response logged to a single table without copy-pasting. Trigger: form submission. Integrations: OpenRouter (AI processing), Airtable (data storage), Gmail (email notifications). The workflow moves data from a customer-facing form to a structured Airtable record and an email alert — it does not pull reviews from social media or messengers (use templates with Telegram or Twitter/X integrations for that). Works out of the box if you already have a web form and active Airtable and Gmail accounts; not suitable when feedback arrives exclusively by phone or in chat platforms without a form endpoint.