Shopping ecommerce chatbot

★ 7.8 · n8n · complex · 43 nodes

Shopping ecommerce chatbot is an n8n automation template that runs an AI-powered shopping assistant handling customer queries via WhatsApp (through Waha) with live access to product and order data. Reach for it when customers flood your WhatsApp with questions about stock availability, prices, or order status and your team can't keep up manually, or when you want to automate the first line of support for an online store without building a custom bot from scratch. Trigger: Webhook — catches incoming WhatsApp messages. Integrations: Waha (WhatsApp gateway), OpenAI (response generation with conversation context), Data Table (product catalog and order storage), Data Table Tool and HTTP Request Tool (real-time data lookup during chat). Deploys as an n8n workflow on self-hosted or cloud n8n; requires a running Waha instance connected to a WhatsApp Business number. Direction — inbound customer messages, not outbound broadcasts (use dedicated broadcast workflows for that). Works well for e-commerce shops with WhatsApp as a primary support channel; not suitable if you need Telegram, Instagram, or other messengers — Waha handles WhatsApp only.