Multilevel Customer Research Briefs

★ 7.3 · content

customer-research is a Claude Code skill that conducts multi-source research on a customer question, product topic, or account-related inquiry, then synthesizes the findings into a structured brief with confidence scoring and clear source attribution. The workflow spans five tiers: official internal docs and knowledge bases, CRM notes and support tickets, team chat and email, external documentation and partner sites, and — when direct sources fall short — analogous cases and industry best practices. Every result follows a fixed template covering a direct answer, confidence level, per-source findings, gaps, and recommended next steps. It is built for support teams and account managers who need to quickly determine whether a bug has been reported before, recall what was previously communicated to a specific account, or gather background before drafting a customer-facing response.