Анализ звонков с ИИ

★ 5.8 · n8n

This n8n workflow automates AI-powered analysis of recorded phone calls. Use it when a call centre or sales team wants to understand what customers are saying without manually listening to every recording, when you need to automatically extract sentiment, key topics, and call outcomes, or when you want to monitor script adherence and spot objection patterns across a high volume of calls. The workflow is delivered as a single importable JSON. Based on the repository name, the scenario receives an audio recording or transcript, processes it through a speech-to-text or LLM node, and returns a structured report. Likely requires configuring a speech-to-text provider (Whisper / AssemblyAI) and an LLM API after import. Targets analysis of inbound and outbound sales and service calls. It goes beyond simple transcription by adding semantic analysis on top of the transcript. Best suited for sales teams, QA specialists, and customer service managers. Not suitable if you lack API access to transcription services or digital call recordings. Full configuration is revealed in the node graph after import.