SMS booking assistant via Twilio

n8n · complex · 36 nodes

Schedule Twilio Create Webhook is an n8n automation template that handles incoming SMS via Twilio and manages appointment bookings through an AI agent. Trigger: twilioTrigger (incoming SMS). The 36-node workflow includes an OpenAI-powered conversational agent, chat session creation and updates in Airtable, automated follow-up messages sent every 24 hours, and a full booking lifecycle — create, retrieve, reschedule, and cancel. User commands such as STOP and other keywords are detected and routed accordingly; responses are parsed via a Structured Output Parser with auto-fixing. Integrations: Airtable, Twilio, OpenAI. Ideal for teams that need an SMS-based booking bot with automated client follow-up.