Карта пути клиента с метриками и точками контакта

★ 7.5 · research

customer-journey-map is a Claude Code skill that builds a comprehensive customer journey map visualizing how customers interact with a brand across all stages — from awareness to loyalty. For each stage (Awareness, Consideration, Decision, Service, Loyalty) it captures customer actions, touchpoints, emotions and thoughts, KPIs, business goals, and the teams involved. The skill follows the NNGroup framework and Carnegie Mellon's PM curriculum; it takes a persona and a scenario as input and produces a strategic artifact that pairs customer empathy with measurable outcomes. It's built for diagnosing a broken customer experience, aligning cross-functional teams — marketing, sales, product, and support — on the end-to-end flow, and systematically improving onboarding or any full brand interaction cycle.