Воркшоп по карте пути клиента

★ 7.5 · research

customer-journey-mapping-workshop is a Claude Code skill that facilitates an interactive journey mapping workshop by asking adaptive questions about the actor (persona), scenario, journey phases, actions, emotions, and opportunities for improvement. Built on the NNGroup framework, it structures five key components — actor, scenario, journey phases, actions/mindsets/emotions, and opportunities — into a coherent map in 45–90 minutes. The skill guides product managers from zero context to a shared understanding of the end-to-end customer experience, surfacing where the experience actually breaks down rather than defaulting to assumed solutions or feature lists. Designed for customer discovery, retention initiatives, and cross-functional team alignment — not a substitute for user research or a product roadmap.