Call Center AI — голосовой агент для колл-центра

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Call Center AI is an AI-powered call-center solution from Microsoft built on Azure and OpenAI GPT: an AI agent can place a phone call via an API or answer a call on a configured number and hold a conversation with a person. Reach for it when you need to automate phone communication — support, customer service, IT help, insurance scenarios: the bot calls or answers, understands speech, holds a dialogue per your logic, and resolves routine requests, customizable to the task in a few hours. It runs on Azure infrastructure. Its focus is a phone AI agent for a call center on the Microsoft stack (outbound and inbound calls), not a self-hosted voice-agent builder (dograh) or a voice-chat engine (RealtimeVoiceChat): the value is automating calls and offloading operators on the Azure cloud. It suits companies in the Microsoft/Azure ecosystem that need a phone AI agent for support and service.