Chatwoot — омниканальная поддержка клиентов

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Chatwoot is an open-source customer-support and engagement platform, a self-hosted alternative to Intercom and Zendesk. Reach for it when you need to bring all customer conversations from different channels into one panel so nothing gets lost: website chat, email, WhatsApp, Telegram, Instagram, Facebook, and other channels land in a shared omnichannel inbox where the team replies, routes conversations, manages contacts, and uses canned responses and automation. It deploys on your own server. Its focus is omnichannel customer support (live chat + messengers + email) in a unified inbox, not an email ticketing help desk (FreeScout) or an AI knowledge assistant: the value is not losing conversations and handling all customer communication from one place under your control. It suits support and sales teams that need a private omnichannel customer-communication platform.