FreeScout — хелпдеск и общий почтовый ящик

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FreeScout is an open-source, self-hosted help-desk and shared-mailbox system, a free alternative to Help Scout and Zendesk. Reach for it when customer requests arrive by email and get lost and you need order: turn a shared email into tickets, distribute them among staff, see statuses and the conversation history with a customer, use canned replies, and avoid answering the same email twice. It works as a shared inbox/ticket system on your own server and is lightweight (PHP). Its focus is an email help desk/shared mailbox with tickets on your own infrastructure, not an omnichannel platform with chat and messengers (Chatwoot) or an AI assistant: the value is bringing order to email support without losing requests and with teamwork. It suits small teams and companies that need a private email-based support tool.