Simba — настраиваемый ИИ-ассистент поддержки клиентов

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Simba is an open-source customer-service assistant built for teams who need full control over their AI. Reach for it when you want your own support bot that answers from your knowledge base but isn't a black box: Simba is designed around evaluation and customization, so you can measure answer quality (retrieval accuracy, generation quality, latency), iterate quickly, and tailor the assistant to your needs. It embeds into a website and works on a RAG basis over your documents. Its focus is a self-hosted support assistant with an emphasis on measurability and tuning, not a ready enterprise knowledge base with search (Onyx for that) or a general chatbot: the value is transparent metrics and full control over behavior. It suits teams who care not just about launching a bot but about understanding and improving its quality from data.